Cancellation of an order prior to dispatch
Under the Consumer Protection (distance selling) Regulations 2000, you have a statutory right (exercisable up to and including the seventh working day after the day of delivery), to cancel your order for any reason and receive a full refund.
If you have recently placed an order with us and wish to cancel it, please email us at email@example.com quoting your order Reference Number, the date the order was placed, your name and postcode. You will receive written confirmation of the cancellation of your order within 24 hours, excluding weekends and Bank Holidays when you will receive confirmation on the following working day.
As we start to process your order as soon as we receive it we are unable to change your order in most cases. We do accept returns & exchanges as detailed in our returns policy if you find that your purchase is not quite right.