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Part-Time Supervisor

Main responsibilities:

Customer Service

  • Ensure start/end of day procedures are adhered to
  • Delegation and follow up of daily duties to ensure the smooth operation of the store
  • Enhanced till accountability – authorization to process till refunds/price overrides/credit notes
  • Meet and greet all customers that enter the store
  • Ensure each customer is acknowledged on departure, to enable all last minute sales opportunities to be maximized.
  • Help all customers to understand the layout of the store by personally escorting them to the required area
  • Maintain a high level of product knowledge by referring to your store manuals, product sheets and trying on all products.
  • Establish the customer’s needs through open and leading questions.
  • Suggest styles and encourage sales to the customer
  • Offer assistance and be available to all customers for the fitting of products in the fitting room.
  • Be professional at all times in your interaction with customers
  • Offer alternative items and add-on products to your customer
  • Complete your sale at the till point making it a pleasant and personal experience
  • Offer and explain the benefits of the customer database and exchange policy to every customer
  • Beautiful wrapping of all customer purchases
  • Assume responsibility in the absence of more senior managers.

Operational

  • Maintain high store standards.  This includes keeping rails and all display areas, including the till point, tidy and dust free.  Visual merchandising as directed.
  • Restocking and making up of gift packaging for the shop floor
  • Carry out stock replenishments when required (this will vary during key times of the year)
  • Help to prevent stock loss by being aware of your store and approaching all customers
  • Help to organize and carry out store stock takes when required to by your manager
  • The transferring of stock from your store to others and Head Office
  • Maintain high standards of cleanliness and tidiness in all stock and team areas

Other

  • Maintain exceptional levels of personal grooming, adhering to the grooming policy at all times
  • Positive promotion of product and company image at all times
  • Adherence to all company guidelines and privacy policy at all times
  • Following store/company Health and Safety policy at all times
  • Other duties delegated to you by your Store Manager
  • Any other duty deemed necessary for the smooth running of the business