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Cluster Manager

The Role:

Cluster Manager required, based at our Edinburgh Airport store.  Brora stores are open 7 days a week and hours are 37.5 over a 7 day period, working any 5 days out of 7. As this role is based at the Airport some shift working will be required. 

Job Purpose:

To ensure the delivery of exceptional operational and commercial standards throughout the Brora stores.  The Cluster Manager will report to the Head of Retail.


Experience in a role managing a team of people within a store or department store is essential but two years’ experience in a role with a luxury retailer would be desirable. Understanding and experience of HR and disciplinary procedures is essential.


(Knowledge & Skills):

  • Proven leadership skills and abilities with ability to manage and achieve budgets and targets (financial and customer).
  • Experience/exposure of achieving budgets and targets (financial and customer)
  • Understanding of the Brora brand, store and who the Brora customer is. To have visited at least one store.
  • Ability to work under pressure and with KPI’s
  • Understanding of how to use delegation to improve team performance and how to promote a fun working environment and still motivate team members
  • Knowledge of what constitutes excellent customer service within teams
  • Understanding the importance of high standards in store of VM, grooming and housekeeping
  • Good written and verbal communication skills to include experience of writing reports/reporting on data.  Basic computer/IT skills also required
  • Experience of working to deadlines
  • Experience of problem solving and using initiative
  • Ability to work to targets (financial or customer)
  • Recognition and understanding of competitors and the retail market in general.

Other Personal Attributes

  • Great passion, understanding and enthusiasm of the brand, stores and customer
  • Thrives working under pressure
  • Exceptional levels of personal grooming
  • Interest in fashion and current trends
  • Flexible and team player
  • Shows good initiative and problem solving skills
  • Smart appearance/well groomed
  • Enthusiastic with a can do attitude
  • Good time keeper
  • Outgoing and confident


To view full job description, click here.

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