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Cancellation of an Order Prior to Dispatch

Under the Consumer Contracts Regulations 2013, you have cancellation rights when you buy online or by phone (provided that you exercise your right no longer than 14 days after the day on which you receive the goods), to cancel your order for any reason and receive a full refund. Details of how to exercise your rights under this regulation can be found here.

You will receive written confirmation of the cancellation of your order within 24 hours, excluding weekends and Bank Holidays when you will receive confirmation on the following working day.

As we start to process your order as soon as we receive it, we are unable to change your order in most cases. We do accept returns & exchanges as detailed in our returns policy if you find that your purchase is not quite right.