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Brora Scottish Cashmere

Delivery

Once your order has been placed it can take up to 3 working days to be processed for dispatch.

If your goods are not currently available they will be dispatched as soon as they come into stock.

We may decide to initially ship the items that are in stock but you will only be charged once for delivery and no payment is taken until the goods are actually dispatched.


UK Delivery

Brora offers the following 2 delivery options.

Standard Delivery

City Link - Standard *

Cost £4.95. Orders take 1 working day to arrive from date of dispatch and require a signature. Packages can be left in a safe place or with a neighbour if you let us know you are happy for us to do so.

Express Delivery

City Link – Next day by 12.00 pm *

Cost £8.95. Orders arrive next working day by 12.00 from date of dispatch and require a signature. Packages can be left in a safe place or with a neighbour if you let us know you are happy for us to do so. If you require next day delivery by 12.00 please call customer services on 0845 659 9944 before 1pm to place your order.

Please note it is at your own risk for parcels to be left in a safe place.

* Deliveries to remote areas of the UK such as the Offshore Islands, Scottish Highlands, Isle of Man etc deliveries will take 2 – 3 days. Deliveries to the Channel Islands may be made by Royal Mail.


Overseas Delivery

Weight EUROPE EUROPE (Non EU) USA Rest Of World
0.5kg £11.50 £13.00 £15.50 £19.25
1.0kg £16.50 £18.00 £17.00 £24.00
1.5kg £19.25 £21.50 £20.00 £28.00
2.0kg £22.00 £24.00 £23.50 £31.00
2.5kg £24.00 £27.50 £28.00 £36.00
3.0kg £28.00 £33.50 £33.50 £41.00
3.5kg £31.00 £35.50 £35.50 £42.00
4.0kg £32.00 £37.00 £36.50 £44.00
4.5kg £33.00 £38.00 £37.50 £46.75
5.0kg £34.50 £39.50 £38.50 £49.50

Packages are shipped via International Royal Mail or by DHL who require a telephone number for the recipient. Failure to provide a telephone number may result in a delay in dispatch. Transit times depend on the destination country and any delays due to local customs formalities.

The cost for overseas delivery depends on the overall weight of the package and the destination country. Any import duties and taxes which are levied once the goods have left us must be borne by the recipient and are outside of our control.

The table alongside outlines the shipping costs and further detail is provided below on the service:

Europe

Standard Delivery (3-5 working days)

The cost of delivery within Europe will vary according to the weight of your parcel. Shipping will be automatically calculated on the Checkout page so you know how much it will cost before you complete your order.

  • Your order will be dispatched via the most suitable carrier, depending on size, weight and value. Small packages tend to be shipped via International Royal Mail and larger packages tend to be shipped by DHL.
  • The Express Delivery option is not available for European deliveries.
  • Once your parcel has arrived in the destination country it will be passed on to the internal postal service if being delivered by International Royal Mail. DHL will deliver directly to you.

Rest of the World

You can find out if we deliver to your country by checking this list. If your country is not on the list, we are sorry, but we do not deliver there at the moment.

Standard Delivery (5 - 7 working days)

The cost of overseas delivery varies according to the weight of your parcel. Shipping will be automatically calculated on the Checkout page so you know how much it will cost before you complete your order.

  • Your order will be dispatched via the most suitable carrier, depending on size, weight and value. Small packages tend to be shipped via International Royal Mail and larger packages tend to be shipped via DHL.
  • The Express Delivery option is not available for Rest of World deliveries.
  • Once your parcel has arrived in the destination country, it will be passed on to the internal postal service if being delivered by International Royal Mail. DHL will deliver directly to you.

Returns & Exchanges

Return of Sale Items

Sale items purchased by telephone or through our online store can be returned for a full refund within seven working days of receipt for UK customers and within 14 working days of receipt for overseas customers. Goods must be returned with proof of purchase by registered post only. Items must be unused and in saleable condition. Sale goods purchased within our shops are not eligible for a refund.
Please send your returns to

CUSTOMER RETURNS
BRORA
PO BOX 434
STEVENAGE
SG1 9FN

Return of Non-Sale Items

If, for any reason, you are not happy with your purchases you can return them to us for a refund or exchange providing they are unused and in re-saleable condition. If you wish to return any items purchased online at www.brora.co.uk , please follow the steps below:

1. The item(s) must be returned within 14 days of invoice date (UK customers); 21 days (Europe excluding UK); 28 days (Rest of the World).

2. Returns received outside of the timeframe will be considered for a credit note only and will not be eligible for a refund.

3. Delivery and gift box charges are not eligible for refund.

4. All items must be returned in unused and saleable condition with original tags attached. Please note: Should you wish to return underwear please ensure this has been tried on over clothing and still has the hygiene strip in place. We reserve the right to refuse items if they have been worn.

5. Please complete the Returns Form enclosed with your order as this will help speed up the refund process. You are entitled to a refund within 30 days of returning your item. Any comments regarding the reason for return are greatly appreciated.  

6. The customer is responsible for the postage costs incurred when returning items.

7. We recommend you obtain a proof of postage from your post office by using Royal Mail Registered Post or similar as we cannot be held responsible for returned items that do not reach us.

8. Any item purchased via telephone, mail order or internet must be returned directly to:

9. If you are returning a present we have to refund the person who paid for it. We are happy to exchange your gift but we will also have to inform the original purchaser.

CUSTOMER RETURNS
BRORA
PO BOX 434
STEVENAGE
SG1 9FN

Return of Faulty, Incorrect or Sub-standard Products

If the products you return are faulty, incorrect or damaged in transit, we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge. Please return the item(s) following the steps above.

Cancellation of an order prior to dispatch

Under the Consumer Protection (distance selling) Regulations 2000, you have a statutory right (exercisable up to and including the seventh working day after the day of delivery), to cancel your order for any reason and receive a full refund.

If you have recently placed an order with us and wish to cancel it, please email us at help@brora.co.uk quoting your order reference no, the date the order was placed, your name and postcode.

You will receive written confirmation of the cancellation of your order within 24 hours, excluding weekends and Bank Holidays when you will receive confirmation on the following working day.

As we start to process your order as soon as we receive it we are unable to change your order in most cases. We do accept returns & exchanges as detailed in our returns policy if you find that your purchase is not quite right.